BugsNo Facebook Insights data since June the 12th
- Status: Fixed
- Priority: Medium
- Updated: July 4, 2012 at 7:59am
Latest response from Facebook
Stephen Doyle
This should now be resolved. Thanks for your patience.
Status changed to Fixed · July 4, 2012 at 7:59am
Stephen Doyle
We have a fix for this issue and it will be pushed soon. Stay tuned.
Status changed to Fix Ready · July 4, 2012 at 4:18am
Stephen Doyle
Thanks for the report. We are looking into this.
Status changed to Assigned · July 4, 2012 at 4:18am
Stephen Doyle
We have a fix for this issue and it will be pushed soon. Stay tuned.
Status changed to Fix Ready · Priority changed to Medium · July 4, 2012 at 4:17am
Stephen Doyle
Thanks for the report. We are looking into this.
Status changed to Assigned · June 28, 2012 at 3:16am
Facebook Insights doesn't show data since 18th November, Missing Data from Insights traffic, and 2 others, Insights not updating data since 29th May, and Insights for Open Graph page not kicking in were marked as duplicates of this bug.
When we hit the insights api to track our domain stats we get back no data and just paging options like this:
{
"data": [
],
"paging": {
"previous": "https://graph.facebook.com/337244868511/
"next": "https://graph.facebook.com/337244868511/
}
}
The last time we are able to get data for our sites is "2012-06-12T07:00:00+0000"
This one is from Failblog.org which is a very popular site and could not possibly have no usage.
Also in our Facebook Insights web ui you aren't reporting on any dates after June 11th.
{
"data": [
],
"paging": {
"previous": "https://graph.facebook.com/337244868511/
"next": "https://graph.facebook.com/337244868511/
}
}
The last time we are able to get data for our sites is "2012-06-12T07:00:00+0000"
This one is from Failblog.org which is a very popular site and could not possibly have no usage.
Also in our Facebook Insights web ui you aren't reporting on any dates after June 11th.
| Steps to Reproduce: | Hit this URL: https://graph.facebook.com/337244868511/insights?access_token=%5BACCESS_TOKEN%5D See no data in the array. Get response like this: { "data": [ ], "paging": { "previous": "https://graph.facebook.com/337244868511/ "next": "https://graph.facebook.com/337244868511/ } } |
|---|---|
| Expected Behavior: | I expect there to be SOME recent data (within the last 3 or 4 days) in the response like we used to get. |
| Actual Behavior: | The data array is empty. |
| Tool Type: | Insights Dashboard |
| App IDs: |
|
12 people can reproduce this issue by following these steps
Repro